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Shipping & Returns Shipping & Returns
Delivery is calculated by the weight of the items that you purchase. This is shown during the checkout routine.

Please note we now deliver outside the UK. All orders are delivered via Royal mail / Air Mail.

We aim to dispatch items within 24-48 hours of receiving your cleared payment.

First Class - Royal Mail aims to deliver in 1-2 working days

Standard Parcels - Royal Mail aims to deliver in 3+ working days

Special Delivery - Royal Mail guarantees delivery before 1.00pm on the next working day to 99% of the UK. Please note Saturday and Sunday are not classed as working days by the post office, therefore items sent on Friday may not be delivered until Monday.

Air Mail aims to deliver to:
Europe within three working days.
Worldwide within five working days

* 3/5 working days to arrive in your country, the time it takes to arrive at your address will depend on the postal service in your country.

Should your order not arrive within 15 working days (excluding weekends) please contact us so we can instigate an enquiry regarding your order.

Royal Mail state: "We allow up to 15 working days for items to arrive, so can not accept a claim for loss unless 15 working days or more have passed since the item was posted (10 working days for Special Delivery Items)".
Please note: Saturday and Sunday are not classed as working days by the post office.
See Royal Mail website for further details

Regardless of the postage method selected we will ensure all products are securely packaged and suitable for posting. We are not responsible for goods lost or damaged in transit, however we will do everything we can to assist you to resolve any issues.

Returning Goods
If you are not satisfied with any of our products, we will exchange or issue you a refund in line with current legislation within 30 days. Providing you send a request in writing (email) to Prem2Pram within 7 working days (not including bank holidays) of placing your order. No refund will be issued after the 30-day period. Unfortunately we cannot provide refunds for personalised items, as they cannot be resold. Please return goods in their original condition (i.e. in original packaging, undamaged, in a resalable condition).

Return to:
Prem2Pram
26 Strutts Close
South Normanton
Derbyshire
DE55 3DL

Please include the original packaging slip and indicate why you are retuning the goods and whether you require an exchange or a refund.

It is the customers responsibility for the return shipping costs unless the return item is a result of our error (you received an incorrect or defective item, etc).

Last updated 27th March 2011
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